2024-2025 Annual Parent Satisfaction Survey Results: A Testament to Our Commitment to Excellence

This year, we received nearly 350 responses from BVIS families, achieving a 49% response rate—9% higher than the NAE global average. We extend our heartfelt gratitude to all parents who participated and shared their thoughts.

Survey Highlights:

• 90% of families agree that their child is happy at school (8% neutral not included) 

• 92% of families agree that their child feels safe at school (6% neutral not included) 

• 91% of families agree that the school is led by a high-quality Principal (7% neutral not included) 

• 89% of families agree that the school prepares my [child/children] for the next stage in their study (8% neutral not included) 

• 89% of families agree that the school promotes healthy lifestyles (8% neutral not included) 

• 90% of families agree that the school provides a high-quality education (8% neutral not included) 

• 89% of families agree that the school provides the opportunity to use a wide variety of technology to support learning (9% neutral not included) 

• 92% of families agree that the school keeps me informed about general school updates (9% neutral not included) 

• 90% of families agree that teaching staff have a good relationship with my child (8% neutral not included) 

• 90% of families agree that teaching staff encourage high academic achievement (7% neutral not included) 

• 97% of families agree that Quality of homework is fair or good/ excellent (only 3% of families find it poor)

Additionally, we are delighted to share that this year’s results reflect a significant milestone: BVIS Hanoi has achieved its highest-ever Net Promoter Score (NPS) in school history. Net Promoter Score (NPS) is calculation based on responses to the question: "How likely are you to recommend our school to other families?". This year, our NPS has reached an all-time record and we achieved the highest number of parents saying they would recommend our school.  This steady rise demonstrates growing confidence in the quality of education, support, and overall experience at BVIS Hanoi. This is a strong indicator of parent satisfaction and reflects the trust and confidence in our school. 

When compared to both Global and Regional Nord Anglia Education data, our school’s survey results continue to outperform across all areas, reflecting the exceptional quality of our BVIS staff, our dedicated and hardworking students, and our supportive school community. Notably, our analysis reveals that BVIS Hanoi is one of the top schools achieving the highest positive survey outcomes among all 26 schools within the South East Asia, Middle East and India region—a remarkable achievement that our entire community should take great pride in. 

This year, we conducted an in-depth review of all individual parent comments, and the five most frequently mentioned topics in a positive way included: 

• Overall perceptions of the school 

• The quality of educational provision 

• Teaching staff 

• General experience 

• Parent experience 

Based on the survey data and parent feedback, we have identified some key areas for further enhancement and will prioritize the following: 

• Expanding opportunities for parental engagement in Nord Anglia Education programmes, including Global Campus, Global Expeditions, Juilliard Performing Arts, and UNICEF initiatives 

• Continuing to renovate School facilities 

• Further improving A wider range of trips and visits 

• Further improving whole-school social spaces 

• Further strengthening the opportunities to help students improve the Critical thinking, Creativity, Resilience, Compassion, Social skills 

• Further enhancing wellbeing opportunities  

• Further improving School meals and School bus service 

We remain committed to delivering an outstanding education where every BVIS student feels safe, happy, and empowered to succeed both academically and personally. Your feedback is invaluable and plays a vital role in shaping our short- and long-term strategic planning.

Thank you for your continued support. We welcome your ongoing feedback as we strive to continuously enhance the BVIS experience for all students and families.