Unsung Hero – Viktoriya Krestyanaya – BST Receptionist

Unsung Hero – Viktoriya Krestyanaya – BST Receptionist 20 year old Viktoriya Krestyanaya was born in Chirchik, Tashkent in 2000. Viktoriya has always loved communicating with people from different backgrounds and this love in trying to understand the view of others may stem from her unusual family background. Viktoriya’s is half Korean, a quarter German, a quarter Russian and a 100% proud Uzbek at heart.

20 year old Viktoriya Krestyanay was born in Chirchik, Tashkent in 2000. Viktoriya has always loved communicating with people from different backgrounds and this love in trying to understand the view of others may stem from her unusual family background. Viktoriya’s is half Korean, a quarter German, a quarter Russian and a 100% proud Uzbek at heart.

As a child of 5, Viktoriya loved the hustle and bustle of bazaars and the colourful vendors when shopping with her mother – hence her dream was to be a potato seller! Thankfully, fate intervened, and the loss of the bazaars is BST’s gain.

At school, Viktoriya wanted to become an English Teacher but was frustrated at the Lyceum with the pace and quality of teaching. Luckily she met Ms Marina – a private English tutor who helped her rapidly progress in English. Viktoriya then sat her university exams……but failed due to her marks in History. Being a forward-looking person, this set back only made Ms Viktoriya more determined to succeed.

Therefore, she decided to take a break from studying and gain some work experience. Due to her excellent communication and customer service skills she was quickly hired by Lotte Hotel. Viktoriya spent a year at Lotte where she met many famous and successful people. One of these was the Russian superstar Tatyana Vasilyeva. Viktoriya mentioned how much she admired Ms Vasilyeva’s work, who was so charmed that she invited her to exclusive performances of her latest work for free. Viktoriya learned the importance of listening, open communications and being none- judgmental at Lotte. These skills helped Viktoriya when she lost her job due to the pandemic and promptly found new employment at a Toy Shop.

Life is about being resilient, accepting challenges with a smile and never giving up. Ms Viktoriya enjoyed her job at the Toy Shop but missed communicating in English. 20 days into her new job something unusual happened.

One September day, a strange man in shorts and a hat walked in with a young woman. Viktoriya thought they might be foreigners based on their attire and approached them with the usual Russian greeting. The man responded by saying “Hello” in English and requested she help him and his daughter find a plush Dolphin. Viktoriya impressed the man and three days later he came back to the shop. He asked Viktoriya “Is this your family business or do you just work here?” and then “would you like to be a Receptionist at BST? Here’s my card, come for an interview if you are interested”. Viktoriya was shocked, scared, excited and confused. She agonized for three days on whether she would be good enough to work as a full time Receptionist at BST. However, as Viktoriya loves to challenge herself a few days later she contacted Dr Andre and passed the interview even with tough competition. Viktoriya loves her job, her Dachshund Phillip, her BST colleagues, parents and students. In future, she would like to complete a degree in Languages, keep challenging herself to be better and keep learning. In Ms Viktoriya’s case the following saying is definitely true:

In Ms Viktoriya’s case the following saying is definitely true.